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Holista Health

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SKYGENUSA Powering Healthcare for the Digital Age

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The Patient Experience: How it Works

Program Enrollment
Program Enrollment
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Benefits Navigation Provider Selection
Benefits Navigation Provider Selection

 

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Concierge Care Pathway Support
Concierge Care Pathway Support

 

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Simplified Billing Savings
Simplified Billing Savings
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1.) Program Enrollment

  • We make it easy to participate and make well-informed benefit and care decisions
  • We provide 24/7 access to the program and services via a web-based, mobile-friendly application
  • We verify benefit eligibility at the time of enrollment
  • We provide person to person assistance and guidance with the tools and services via our highly trained call center

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2.) Benefit Navigation Provider Selection

  • We provide access to a high performance network with prospective value based contracts
  • Patients are able to view their facility and provider options easily on the portal
  • Patients are able to view how their provider/facility selection matches with their benefits and impact to their out-of-pocket cost

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3.) Concierge Care Pathway Support

  • Patients are able to engage with their provider team via telehealth capabilities in the comfort, convenience and safety of their home
  • Patients are able to view their prescribed care pathway
  • Patients are guided through their care pathway responsibilities at every step of the way
  • We track the patients care experience along the entire pathway to provide immediate response and corrective action to ensure their needs and expectations are exceeded

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4.) Simplified Billing and Saving

  • Patients know their cost up front
  • Patients receive ONE EOB/statement for the entire episode
  • We fully integrate with the plan third party administrator through highly efficient data integration